Privacy Policy
Privacy Policy
Spellbound Crystal Boutique operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our online boutique is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit, browse, shop, or communicate with us. By using our Services, you acknowledge that you have read this Privacy Policy and agree to how your information is collected, used, and disclosed as described here.
If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy controls in respect to how your personal information is handled.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you. This may include your name, email address, phone number, billing and shipping address, the items you purchase, return, exchange or cancel, payment confirmation and transaction details (note: we never store your full credit or debit card details), any account details you provide such as a username or preferences, communications you send to us, and device or usage data such as your browser, IP address, and website activity collected automatically through Shopify and cookies.
How We Use Your Information
Your personal information may be used to process and deliver your orders, provide customer service and respond to enquiries, share updates, promotions and details of new arrivals if you have opted in, personalise your shopping experience, prevent fraud, secure payments, and meet legal obligations.
Sharing Your Information
We only share your information where necessary. This may include sharing with Shopify as our website host and payment platform, with service providers such as shipping partners and IT support, with payment gateways such as PayPal, Afterpay and Shopify Payments, and for legal reasons if required by law or to protect our rights. We do not sell or trade your personal data.
Cookies
Like most websites, we use cookies and similar technologies to improve your experience. These help us remember your preferences, track browsing behaviour to improve our store, and provide tailored recommendations. You may disable cookies in your browser, but this may affect your shopping experience.
Marketing
If you subscribe to our newsletter or follow us on social media, we may send you updates about new arrivals, live sales, and promotions. You can unsubscribe at any time by clicking the link at the bottom of our emails.
Your Rights
Depending on where you live, you may have the right to access and request a copy of the information we hold about you, request corrections to inaccurate information, withdraw consent for marketing communications, or lodge a complaint about how we handle your data. To exercise these rights, please contact us directly.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Spellbound Crystal Boutique
Email: sparkle@spellboundcrystalboutique.com
Address: 15 Oleander Drive, Hoppers Crossing, VIC, 3029, Australia
We will respond within one to two business days.
Updates
This policy may be updated from time to time to reflect changes in law, Shopify’s platform, or our own practices. Updates will be posted here with a new “Last updated” date.
Thank you for trusting Spellbound Crystal Boutique with your information. Just as we care for our crystals, we promise to treat your privacy with respect and care.